Return and Refunds

How do I Cancel an item purchased on Wood State?

• Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at support@woodstates.in.
  Damage & defect will be assessed in 48 hours’, and a solution will be provided. If in the opinion of Wood State, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Wood State, to address the issue.
• Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support.
• For more details, please get in touch with us on our customer care number or write to us at support@woodstates.in.
• Products purchased on discount or during sale can not be cancelled.

Return & Refund:

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

• All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer’s premises.
• Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
• Refund will be initiated via NEFT, cash or by the way payment was originally made.
• Depending on the orders, the processing charges might be deducted.

Warranties:

• The product comes with a 1-year warranty which covers manufacturing defects, inherent termite and borer issues.
• This limited warranty does not apply to:
  • Small cuts, scratches or damage during the cleaning process
  • Damaged caused by the incorrect installation of a product
  • Cracks during the random displacement
  • Product kept in contact to direct sunlight and water, resulting in decaying of wood
• With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
• As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty.
• There is no warranty on upholstery/ coverings/ cushion covers.

Delivery:

Our support and delivery team will be in coordination with you for a hassle-free installation process.

Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation.

Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)

Extra charges applicable for weekend or specific time deliveries.