Privacy Policy

You accept that you have read and fully understand the privacy policy of the website, further you agree that the terms and conditions of the policy are acceptable to you.

Newsletters and Communication

You agree to receive communication and newsletters via SMS and emails from Wood State. To unsubscribe kindly follow the procedure set forth in the Website.

General Provisions

Notice: All notices from the Company will be served either by general notification on the website or via an email to the designated account.
Assignment: Rights of the Company, under the terms of use, are freely transferable to any third party without the requirement to ask for your consent.
Severability: Provision of the terms, or any portion because of that, found unenforceable by a competent jurisdiction, shall not affect other portion of the terms.
Waiver: Failure to enforce or exercise any provision of the terms by the Company, shall not constitute a waiver of such provision.
Feedback and Information: The Company is free to use the feedback provided by you to the website. You warrant that:
- Your feedback does not contain any confidential information of you.
- Wood State is not committed under any liabilities of confidentiality.
- Under any circumstances, you are not entitled to any compensation for the feedback.
Fidelity not guaranteed: Wood State hereby disclaims the guarantee of exactness of the appearance or finish of the final product. In case you receive any damaged product, a photographic evidence must be forwarded within 24 hours of receiving the product. The evidence will be reviewed by our representatives, and a valid damage will be confirmed for a replacement via an email. In case of damaged replacement, the order will be canceled and we will refund the whole amount. Further, you agree that Wood State have the final rights to decide whether a product is significantly damaged or not.

How do I track my order?

The ideal way to track your order is to sign-up at Woodstates.in and then visit the order tracking page. You can visit the Track Order page at https://woodstates.in/track-order/ and enter your Order ID and your Email address or phone number linked with the order. Here, you can check the details pertaining to your order, such as Order confirmation and dispatch details. We also proactively get in touch with the customer through calls, to notify them about the status of their product and where it is in transit.

What is the estimated time for a delivery?

Team Wood State is dedicated to dispatching your products within 1 to 2 week of the timeline; however, in case of exceptional situations like transport strike that the Est delivery time may exceed than the promised timeline. Our Team will be given updates about your products, and Wood State will be responsible to keep your products on priority and deliver at earliest as possible. We humbly request your cooperation in above exceptional situations, as your support is essential to ensure that we continue to keep serving you with high quality furniture.

Are there any delivery or installation charges, or any hidden fees?

No, but the free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer) an extra visiting charge would be applicable for later installation.

What should I check when the product is delivered to me?

When the product has been delivered to your doorstep, please ensure the following:

Please check all the external surfaces of your product for any forms of breakages, cracks, chip-offs, unfinished patches or insect infestations.
In case there is some dust deposit, or the product lacks shine, our delivery team will be able to fix this on-the-spot by applying a coat of wood polish or by rubbing the surface in question with a cloth. Please know that this is an accepted industry-standard way of cleaning the surface or polishing it.
If there is a scratch or a crack on the product, raise this issue with the delivery personnel as well as our customer support team. Our carpenter will resolve the issue on the spot, or we will arrange a visit to rectify the issue. If the carpenter fails to resolve the issue, we shall remanufacture the product/part of the product.
During the summer months, hardwood products may expand slightly, which might result in some drawers to get stuck. This is completely normal, and you need not worry about it. Minimize the exposure of the product to heat, and when Summer passes, it will return back to the previous form.

Once the product has been delivered to you, and after your inspections, our delivery team has left your premises, Wood State won’t be liable to any damage that occurs due to mishandling or rough usage. Any self-mishandled or damage issues reported after successful delivery and installation of the product, will not be considered as company’s responsibility.

Will the product be exactly as shown on the Website?

Wood State tries its best to deliver Products and Services exactly the way they are described on the Website. However, the nature and tendency of natural material-based products is that each piece of furniture is unique in its own way. Wood State hereby disclaims any guarantees of exactness of the finish or appearance of the final Products or Services ordered by the User over and above generally acceptable standards on the same. The quality of the Products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations.

Newsletter and Communications

You hereby expressly agree to receive communications and newsletters from Wood State by SMS and e-mails. You can unsubscribe / opt-out from receiving communications and newsletters from Wood State at any time by following the procedure set forth in the newsletters

Coupons Terms of Use:

The code would be applicable on a minimum spend of Rs. 1,00,000.
If you find coupons from different websites then we will not be liable for its applicability.
Our current discount offer is 20% off. The discount keeps varying, depending on the occasional sales.